SNYDER™ Terms of Use
We recommend our customers to print these Terms of Use so they my have them handy.
§ 1 GENERAL
(1) These Terms of Use apply to all contracts, deliveries and other services provided by SNYDER™, Europe (referred to below as the "seller") through the online shop www.snyderchip.eu and to all subdomains belonging to this domain.
(2) EU [contact us] law shall prevail over the business relationships between the seller and its customers. If the customer is a consumer, this choice of law applies only insofar as it does not nullify the protection granted by overriding provisions of the law of the state in which the consumer normally resides. The application of UN commercial law is excluded.(3) The language of contract is based on European countries [usually English].
(4) If the customer is a merchant, a legal entity under public law or a public law special trust, the place of jurisdiction is inside EU only [contact us]. The same applies if a customer does not have a general place of jurisdiction inside EU or if its normal place of residence is unknown at the date that legal action is initiated.
In the case of consumers, the place of jurisdiction is the customer's place of residence.
§ 2 CONCLUSION OF CONTRACT
(1) By entering the manufacturer, model and type of vehicle, the customer can select products from the seller's range in the shop and collect these in a so-called shopping cart using the "Add to shopping cart" button. The customer submits a binding offer of purchase for the goods in its shopping cart by pressing the "Buy" button. The customer can review and change the data at any time before sending the order. However, the application cannot be submitted and transmitted until the customer has clicked on the "Accept ToU" button, thereby accepting these terms of contract and agreeing to these becoming an integral component of its order.
(2) The seller will then send an automatic confirmation of receipt to the customer by e-Mail. This contains the details of the order and can be printed out by the customer using the "Print" function. The automatic confirmation of receipt solely documents that the customer's order has been received by the provider, but does not represent acceptance of the offer. The contract first enters force with the seller's prompt issue of its declaration of acceptance (maximum two days), which shall be sent be a separate e-Mail.
§ 3 PRICES, SHIPMENT COSTS, VALUE-ADDED TAX AND PAYMENT
(1) The prices stated apply to orders placed through the online shop. All prices include value-added tax at the prevailing rate, which is itemised separately.
(2) The prices do not include the shipment or packaging costs known to the customer before it issues the order. The amount of shipment costs depends upon the weight and size of the goods and upon the destination: see shipping cost.
(3) The seller delivers to the customer in return for one of the following methods of payment at the customer's discretion: payment in advance (by bank remittance, PayPal, credit card), against invoice or cash payment upon collection.
(4) In case of delivery against invoice, payment is due immediately on receipt of invoice.
(5) If the customer is in default of its obligations of payment, the seller can demand damages in accordance with legal provisions and/or withdraw from the contract.
§ 4 DELIVERY AND TRANSFER OF RISK
(1) Unless agreed otherwise by contract, the ordered goods shall be delivered to the address stated by the customer. The delivery is made from the seller's warehouse.
(2) Unless expressly agreed otherwise, the seller shall dispatch the goods within 3-15 work days.
§ 5 RESERVATION OF TITLEThe delivered goods remain the property of the seller until all claims arising from the contract have been fulfilled. If the customer is a legal entity under public law, a public law special trust or a merchant exercising its commercial activity or self-employed occupation, the goods furthermore remain the property of the seller until all claims accruing to the seller from on-going business relationship in the context of the contract have been settled.
§ 6 LIABILITY FOR MATERIAL DEFECTS AND LEGAL FAULTS
1) In case of defects, the customer accrues the warranty rights regulated by law.
(2) If the customer is a merchant, the warranty period for new items is one year.
(3) No warranty is extended for used items neither if the customer is a merchant nor if it is a consumer. The total warranty period for used items is 12 months from purchase.
§ 7 DUTY OF NOTIFICATION IN CASE OF TRANSPORT DAMAGE
If goods are delivered with obvious damage to the packaging or contents, the customer is requested to complain to the carrier/freight forwarder immediately – this without prejudice to its warranty rights (§ 7) - and to notify the seller without undue delay by e-Mail or in some other way (fax/post), so that the seller can assert its rights against the carrier/freight forwarder.
§ 8 LIABILITY
(1) The customer's claims to damages are excluded. Exceptions to this are claims to damages on the part of the customer which concern fatalities, physical injuries or harm to health, which are attributable to the violation of major contractual obligations (cardinal duties) or which concern liability for other damages attributable to malice aforethought or gross negligence on the part of the seller, its legal representatives or its vicarious agents. Major contractual obligations are those whose fulfilment is necessary to achieve the purpose of the contract.
(2) If the seller is culpable of violating major contractual obligations due to simple negligence, it is liable only for the damages typically foreseeable for the type of contract, unless the customer's claims to damages concern fatalities, physical injuries or harm to health.
(3) The restrictions described in Paragraphs 1 and 2 also apply in favour of the seller's legal representatives and vicarious agents if claims are pursued directly against these.
(4) The provisions of product liability law remain unaffected.
§ 9 EU LEGISLATION (EU Nr. 524/2013)
Company information can be found here. We are available for any additional information may be needed.
Liability for contents
The contents of this website were assembled with meticulous care. We can accept no responsibility for the correctness, completeness and up-to-dateness of the contents. As service providers we are, responsible for our own contents on this website, as required under general laws. However, as service providers, not obliged to monitor transmitted or stored external information or to search for circumstances which indicate unlawful activity. This is without prejudice to obligations to remove, or block the use of, information in pursuance of general laws. Liability in this respect is however only possible as from the time knowledge is gained of a specific violation of law. We will remove the relevant contents immediately such violations of law comes to our knowledge.
Liability for links
Our offering contains links to other websites of third parties, over the contents of which we have no influence. For this reason we can accept no responsibility for the contents of said websites. The parties responsible for the contents of the linked websites are in every case the providers or operators of the respective websites. The legality of the linked websites was checked at the time of linkage. No trace was found of unlawful contents at the time of linkage. The operator cannot however reasonably be expected to make a continuous check on the contents of the linked websites, without any specific indication of violation of law. We will remove such links immediately a violation of law comes to our knowledge.
Copyright
The works created by the website operators are protected by copyright. Any form of exploitation not covered by copyright law requires the consent of the respective creator. Downloads and copies from this website are strictly permitted only for private and not for commercial use. In cases where the contents were not created by the operator, third-party copyright is respected. In particular, contents from third parties are identified as such. Users are requested to inform us if they find any infringement of copyright. Contents infringing the rights of third parties will be removed immediately such violations of law come to our knowledge.
The use of this website may be associated with the processing of personal data. For a better understanding, we would like to give you an overview of these processes with the following information. In order to ensure a fair processing, we would also like to inform you about your rights under the General Data Protection Regulation (GDPR). Responsible for the data processing is the SNYDER, [EU]. (hereinafter referred to as "we" or "us").
1. General information
a. Contact
If you have any questions or suggestions about this information or if you would like to contact us for asserting your rights, please contact us.
b. General information about data processing
The usage of this website may result in the processing of personal data. The data protection term "personal data" refers to all information relating to a particular or identifiable person. The IP address can also be a personal data. An IP address is assigned to each internet-connected device by the ISP so that it can send and receive data. When you use the website, we collect information that you provide by yourself. In addition, during your site visit, we automatically collect certain information about your use of the site. We process personal data in compliance with the EU relevant data protection regulations, in particular the GDPR. A data processing by us takes only place on the basis of a legal permission. When using this website, we process personal data only with your consent (Article 6 (1) sentence 1 a) GDPR), in order to fulfill a contract of which you are a party or to your request to carry out precontractual measures (Article 6 (1) sentence 1 b) GDPR), for the fulfillment of a legal obligation (Article 6 (1) sentence 1 c) GDPR) or if the processing is necessary to safeguard our legitimate interests or the legitimate interests of a third party, if not their interests or fundamental rights and freedoms requiring the protection of personal data predominate (Article 6 (1) (1) (f) GDPR).
c. Duration of data retention
Unless otherwise stated in the following information, we only store the data for as long as it is necessary to achieve the processing purpose or to fulfill our contractual or legal obligations. Such statutory retention requirements may arise in particular from commercial or tax regulations.
d. Technical service provider
Unless otherwise stated in the following information, the data is processed on the servers of technical service providers who have been commissioned by us for this purpose. These service providers process the data only after explicit instruction and are contractually obliged to guarantee sufficient technical and organizational measures for data protection.
2. Processing of server log files
During an only informative use of our website, only automated (not via a registration) general information is stored, which your browser transmits to our server. These include by default: browser type / version, operating system, page visited, the previously visited page (referrer URL), IP address, date and time of the server request, and HTTP status code. The processing takes place in order to protect our legitimate interests and is based on the legal basis of Art. 6 (1) sentence 1 f) GDPR. This processing is important for the technical management and security of the website. The stored data will be deleted after seven days, unless there is a legitimate suspicion of unlawful use on the basis of concrete evidence and further examination and processing of the information for this reason is required.
3. Contact options and inquiries
Our website contains a contact form that you can use to send us messages and inquiries about our products.The legal basis for the data processing is Article 6 (1) sentence 1 b) GDPR. All mandatory data fields are required to process your request. Without having such data means that we can not process your request. The provision of further data is voluntary. Alternatively, you can send us a message via e-mail.
4. Online store
a. Data processing for the purchase: As far as you order a product through our website, we process personal data exclusively for the execution of the contract or in order to be able to provide you with the ordered product. In particular, this includes your name, address, information about your vehicle type and, if applicable, payment information if you pay by bank transfer. In order to provide you with the ordered products, you will need to submit your delivery data to one of our shipping service providers as specified in the order. The legal basis for processing is Article 6 (1) sentence 1 b) of the GDPR.
b. Payment with credit card (not yet available in all countries): We will soon offer the payment method credit card. Please note that the respective payment information is collected and processed by the respective payment service providers on their own responsibility and not by us.
c. Payment by Paypal (not yet available in all countries): You also have the option to pay via Paypal. Please note that the payment information is provided by PayPal (Europe) S.à r.l. et Cie, S.C.A. domiciled in Luxembourg on its own responsibility. PayPal transmits us your address data, stored at Paypal, which we process only for the contract. The legal basis is Article 6 (1) sentence 1 b) GDPR. Further information on data protection at Paypal can be found here.
5. Registration: To use certain features of the website, or to save your user preferences for future orders, or to view your order history, registration through the website is required. The required information can be seen from the registration form. The provision of information marked as mandatory is necessary for a complete registration. The data provided will be processed for the purpose of providing the service. The processing is based on the legal basis of Article 6 (1) sentence 1 (b) GDPR.
6. Newsletter:
a. Subscription and unsubscription: With our chip tuning newsletter we would like to inform you about current news and trends as well as great promotions and offers. To subscribe for the newsletter, a valid email address is required. To verify the e-mail address, you will first receive a login e-mail, which you must confirm by clicking on a link (double opt-in). We will send you our newsletter on the basis of your consent (Article 6 (1) sentence 1 a) GDPR). You have the option at any time to unsubscribe from the newsletter or to revoke your consent with effect for the future. Simply use the unsubscribe link contained in each e-mail or one of the above-mentioned contact channels. When registering for the newsletter, we also store the date and time of registration. The processing of this data is required in order to be able to prove that the consent has been granted. The legal basis is based on our relevant proof of obligation (Art. 6 (1) sentence 1 c) in conjunction with Article 7 (1) GDPR).
b. Analysis: We also analyze the reading behavior and opening rates of our newsletter. We collect and process pseudonymised usage data that we do not combine with your e-mail addresses. The legal basis for the analysis of our newsletter is Article 6 (1) sentence 1 f) GDPR and the processing serves our legitimate interest in the optimization of our newsletter. You can revoke to this at any time by contacting one of the above contact channels.
7. Cookies: We use cookies on our website. Cookies are small text files stored by your browser when you visit a website. This marks the used browser and can be recognized by our webserver. In particular, we use persistent cookies to maintain your preferences, i.e. to save your vehicle selection. These cookies are automatically deleted after a specified period, which may differ depending on the cookie. Insofar as this use of cookies results in the processing of personal data, this is based on the legal basis of Article 6 (1) sentence 1 (f) GDPR. This processing serves our legitimate interest in making our website more user-friendly, effective and secure. You can delete the cookies in the security settings of your browser at any time. You can fundamentally object to the use of cookies by your browser settings.
8. Analysis of our website:
a. Google Analytics: We use the service Google Analytics by Google LLC (1600 Amphitheater Parkway, Mountain View, CA 94043, USA, "Google") to evaluate our website visitors. Google uses cookies. The information generated by the cookie about the use of the online content by the users are usually transmitted to a Google server in the USA and stored there. Google will use this information on our behalf to evaluate the use of our online content by the users, to compile reports on the activities within this content and to provide us with further services related to the use of this content and the internet usage. In this case, pseudonymous usage profiles can be created from the data processed. We only use Google Analytics with activated IP anonymization. This means that the IP address of the users will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. The IP address submitted by the user's browser will not be merged with other data provided by Google. The legal basis for the use of this service is Article 6 (1) sentence 1 f) GDPR and serves the legitimate interest of analyzing the user behavior on our website and the possible needs-based design. Users can prevent the storage of cookies by setting their browser software accordingly. You also prevent the collection of information generated by the cookie by downloading and installing the browser plug-in available at the following link. If you visit our website via a mobile device, you can deactivate Google Analytics by clicking on this link. Google is certified under the Privacy Shield Agreement, which provides a guarantee to comply with European privacy legislation.
9. Tracking and retargeting
b. Facebook (visitor action pixel): Within our website, we set the "Visitor Action Pixel" by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA, or, if you are located in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbor, Dublin 2, Ireland ("Facebook"). With the help of the visitor action pixel, we can track the behavior of users after they have been redirected to our site by clicking on a Facebook ad (so-called "conversion"). We can also track the effectiveness of Facebook advertisements for statistical and market research purposes. The data collected in this way is anonymous for us. We do not see the personal data of individual users. However, this data is stored and processed by Facebook, about which we inform you according to our knowledge. Facebook can connect this data to your Facebook account and also for its own advertising purposes, according to Facebook's data usage policy https://www.facebook.com/about/privacy/. The visitor action pixel is triggered by Facebook when our website is accessed and can store a cookie on your device. If you subsequently log in to Facebook or visit Facebook in the logged-in state, your visit to our online content will be noted in your profile. The data collected about you are still anonymous to us, so do not provide us with any conclusions about the identity of the users. However, the data is stored and processed by Facebook, so that a connection to the respective user profile is possible and can be used by Facebook as well as for its own market research and advertising purposes. Legal basis for the use of this service is Article 6 (1) sentence 1 f) GDPR and serves our legitimate economic interests. You can revoke to the Facebook Pixel collection and the usage of your data to display Facebook Ads at the following address: https://www.facebook.com/settings?tab=ads . Facebook is certified under the Privacy Shield Agreement, which provides a guarantee to comply with European privacy legislation (https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active).
c. Facebook Custom Audiences: Our website uses Facebook Custom Audiences for Websites, a service of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). A remarketing pixel from Facebook is integrated on our website via which Facebook can capture the visitors of our website and use their data as the basis for advertisements (Facebook Ads). The pixel transmits general information about the browser session to Facebook as well as a non-reversible and non-personal check (hash value), which is generated from your Facebook ID. Details on the handling of your data by Facebook, as well as your rights and options for the protection of your personal data, can be found in the privacy policy of Facebook at https://www.facebook.com/privacy/explanation. The legal basis for the processing in this regard is Artice 6 (1) sentence. 1 f) GDPR and serves our legitimate economic interests. If you wish to revoke the use of Facebook Website Custom Audiences for the future ("Opt Out"), you can do so at https://www.facebook.com/ads/website_custom_audiences. Facebook is certified under the Privacy Shield Agreement, which provides a guarantee to comply with European privacy legislation (https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active).
d. Google Marketing Services: We use the Google LLC Marketing and Remarketing Services on our website (1600 Amphitheater Parkway, Mountain View, CA 94043, USA; "Google"). These services allow us to better target advertisements to show users interest-based ads. Remarketing will show users ads and products that have been found to be interested among other sites on Google Network Interests. For this purpose, Google executes a code. So-called (re)marketing tags are integrated into the website. With their help, the user is provided with an individual cookie. A cookie is a small file that is saved (instead of cookies, comparable technologies can also be used). The cookies can be set by different domains, including google.com, doubleclick.net, invitemedia.com, admeld.com, googlesyndication.com or googleadservices.com. This file records which websites users have visited, what content they are interested in, and what offers have been. In addition, technical information about the browser and operating system, referring websites, visit time and other information on the use of the online offer are stored. It also collects the IP address of the users, and Google Analytics indicates that the IP address will be truncated within member states of the European Union or other parties to the Agreement on the European Economic Area. All user data is processed only as pseudonymous data. Google does not store names or email addresses. All displayed ads are thus not displayed specifically for a person, but for the owner of the cookie. This information is collected by Google and transmitted to servers in the United States and stored there. Among the Google marketing services we use the online advertising program Google AdWords. In the case of Google AdWords, each advertiser receives a different conversion cookie. Cookies can not be tracked through AdWords advertisers' websites. The information collected through the cookie is used to generate conversion statistics for AdWords advertisers who have opted for conversion tracking. Advertisers will see the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, they do not receive information that personally identifies users. We may engage third party ads with DoubleClick based on Google Marketing Services. DoubleClick uses cookies that enable Google and its affiliate websites to serve ads based on users' visits to this site or other sites on the internet. The use of Google services is done by Google's Tag Manager. For more information about Google's data usage for marketing, see the overview page: https://www.google.com/policies/technologies/ads, Google's Privacy Policy located at https://www.google.com/policies/privacy available. Legal basis for the use of this service is Article 6 (1) 1 f) GDPR and the processing serves our legitimate economic interests. If you wish to opt-out of interest-based advertising through Google Marketing Services, you can take advantage of Google's recruitment and opt-out options: http://www.google.com/ads/preferences. Google is certified under the Privacy Shield Agreement, which provides a guarantee to comply with European privacy legislation (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active)
10. Embedded Services and Third Party Content: We use services and content provided by third parties on our website (collectively referred to herein as "Content"). For such integration, processing of your IP address is technically necessary so that the content can be sent to your browser. Your IP address will therefore be transmitted to the respective third party providers. In each case, these data processes are used to safeguard our legitimate interests in the optimization and economic operation of our website and are based on the legal basis of Article 6 (1) sentence. 1 f) GDPR. The programming language JavaScript is used regularly to integrate the content. You can therefore object to data processing by disabling the JavaScript execution in your browser or by installing a JavaScript blocker. Please note that this may result in functional restrictions on the website. We have included in our website content from the following third party providers: Contents of Google LLC (1600 Amphitheater Parkway, Mountain View, CA 94043, USA; "Google"): "Google Maps" to display maps; "Google Web Fonts" for displaying fonts. Google is certified under the Privacy Shield Agreement, which provides a guarantee to comply with European privacy legislation (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active). To view videos, we use the service of YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA ("YouTube"). YouTube, as a subsidiary of Google, is covered by Google's Privacy Shield certification.
11. Withdrawal of consent: You can revoke a given consent in accordance with Article 7 (3) GDPR. Such revocation shall not affect the lawfulness of the processing up to the time of revocation on the basis of the consent.
12. Your rights: As an affected person, you have the right to assert your rights to us. In particular, you have the following rights:
• In accordance with Article 15 GDPR you have the right to request information about whether and, if applicable, to what extent we process personal data about you or not.
• You have the right to request the correction of your data in accordance with Article 16 GDPR.
• You have the right to demand the deletion of your personal data in accordance with Article 17 GDPR.
• You have the right to limit the processing of your personal data in accordance with Article 18 GDPR.
• You have the right, in accordance with Article 20 GDPR, to receive the personal data that you have provided us in a structured, common and machine-readable format and to transmit this data to another person in charge.
13. Right of objection: In accordance with Article 21 GDPR, you have the right to object against any processing based on the legal basis of Article 6 (1) sentence 1 (e) or (f) GDPR. If we process personal data about you for the purpose of direct advertising, you can revoke this processing according to Article 21 (2) and (3) GDPR.
14. Complaint to a supervisory authority: If you believe that the processing of your personal data in violation of the provisions of the GDPR, you have the right to complain to a supervisory authority in accordance with Article 77 GDPR.
You have the right to revoke your contract within five days without the need to state reasons. The deadline for revocation is five days from the date on which you or a third party nominated by you (who is not the carrier) have/has taken possession of the goods. In order to exercise your right of revocation, you must inform us of your decision to revoke this contract by means of an unambiguous declaration (e.g. sent by postal letter, fax or e-Mail). The deadline for revocation is met if you send notification of your intention to exercise your right of revocation before the deadline for revocation expires.
Consequences of revocation: If you revoke this contract, we must refund all payments that we have received from you, including delivery costs (with the exception of any additional costs incurred because you requested a method of delivery different to the cheapest means of standard delivery offered by us), without delay, although at the latest within fourteen days from the date on which we received notification of your intention to revoke this contract. We shall deploy the same method of payment to make this repayment as the one used by you for the original transaction, unless something is expressly agreed with you to the contrary. You will not be charged fees for this refund of payment under any circumstances. We can refuse to refund the payment until we have received the returned goods or until you have provided evidence that you have returned the goods, whichever is the earlier date. You must return or hand back the goods to us without delay, although at the latest within five days from the date on which you notify us of your intention to revoke this contract. The deadline is met if you send the goods before the deadline of five days expires. You bear the direct costs of returning the goods. You must recompense us for any loss of value in the goods only if this loss of value is attributable to unnecessary handling beyond a normal inspection of the quality, properties and proper functioning of the goods. Please note: We are hoping for your understanding that we can only process returned packages or envelopes that are sent as stamped package or envelope. We are happy to refund to you the postage in advance if we have to pay the return costs. Please avoid damage and contamination of the product. If you cannot send back the product in its original package, please, make sure to send it back in a suitable packaging so that any transport damages can be avoided. The above procedures are not a prerequisite for the effective exercise of the right of withdrawal.
